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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniel Mattia (Dan)

Daniel Mattia (Dan)

August 30, 2024

5  out of  5
rating by Daniel Mattia (Dan)
"Jeff has been my agent since I first moved to WV in 2020. Since then, he and his staff have been a great help with my insurance needs and have demonstrated lots of patience and courteousness in all our dealings. Most recently, Jeff helped me switch coverage for both a new car and apartment and made great efforts to ensure I understood what was covered and how to maximize my savings. I fully expect to continue working with Jeff in the future."
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Mark Schroder

March 24, 2024

5  out of  5
rating by Mark Schroder
"Kind, courteous staff that is always helpful."
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Britt

October 4, 2023

5  out of  5
rating by Britt
"The receptionist is always at the ready with any answer I need. She's helped me alot when picking out the plan of insurance I needed for my car. And state farm is just a pretty good insurance the deductible is high but normal."
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Mike Ferguson

August 15, 2022

5  out of  5
rating by Mike Ferguson
"Absolutely phenomenal service! Love Jeff Smith Agency and Debbie is the best!! Thank you guys for keeping me covered and safe!"
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Tammy Montroso

August 15, 2022

5  out of  5
rating by Tammy Montroso
"5 Stars all the way! Strongly recommend Jeff and his team. They are responsive, super knowledgeable and always look out for my best interest. They are top notch!"
We responded:
"Tammy thank you so much for the great review! I am very blessed with great staff and awesome customers!! Thank you for choosing us for your insurance!!!....Jeff."
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Jeff Taylor

August 11, 2022

5  out of  5
rating by Jeff Taylor
"Long-time customer. He and his staff always provide excellent service in a timely manner."
We responded:
"Hey Jeff, thank you for being a long-time State Farm customer and choosing me and my team to take care of you! Debbie, Rosetta, and I appreciate you for being our customer!....Jeff."
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Carla Abbott

July 27, 2022

5  out of  5
rating by Carla Abbott
"Jeff and his staff are great. He has been our agent for many years and helped with all of our insurance needs."
We responded:
"Carla, thank you again for your excellent review! We sincerely thank you for choosing State Farm and my office/team for your insurance needs!"
Profile photo of Tracey Simpkins

Tracey Simpkins

June 12, 2022

5  out of  5
rating by Tracey Simpkins
"The staff has always been polite and helpful. They have always gotten me the best policy and price they can and when turning in a claim, they are fast and efficient. Best State Farm in the area!!!"
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Steve Rhymer

December 26, 2021

5  out of  5
rating by Steve Rhymer
"Great rates and customer service !!"
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Farzad Amiri

May 3, 2021

5  out of  5
rating by Farzad Amiri
"Jeff has been fantastic to me and my family. Always available, very knowledgeable, goes above and beyond even if not filing a claim through insurance. Can’t ask for a better agent than Jeff Smith"
We responded:
"Thank you for your kind words! My staff and I are always happy to help!...Jeff."
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Tim Craft

April 29, 2021

5  out of  5
rating by Tim Craft
"We have done business with Jeff Smith for about twenty years. Jeff and his staff have always been quick to help with questions and even claims, getting us to the right people in a timely fashion, and taking care of all of our insurance needs. Always professional and courteous, we just don’t see ourselves ever doing business with any other company or agent. We would highly recommend these great folks and State Farm Insurance."
We responded:
"Tim, thank you for the review and for being our customer!"
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Scott Hathaway

April 29, 2021

5  out of  5
rating by Scott Hathaway
"Knowledgeable and personable staff!"
We responded:
"Mr. and Mrs. Hathaway, thank you for the kind review!"
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Rebecca E

April 29, 2021

5  out of  5
rating by Rebecca E
"Jeff Smiths State Farm employees are the best. They offered me amazing rates and are quick to return calls. Give them a call you maybe shocked at the rates they offer."
We responded:
"Rebecca, thank you for the awesome review! We appreciate your business!...Jeff."
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Bob Leffingwell

April 29, 2021

5  out of  5
rating by Bob Leffingwell
"Jeff and Debbie have taken care of me and my family for probably 30 years, I appreciate them so much. They have taken they’re time starting with us as young adults and looked after our insurance needs and finances so well as middle aged adults. They’re certainly a insurance company that grows with you! We highly recommend Jeff Smith at StateFarm Insurance. 5 stars all the way!"
We responded:
"Bob, thank you for the great review and for being such a long-term customer! We appreciate you!...Jeff."
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Grace Drummond

April 25, 2021

5  out of  5
rating by Grace Drummond
"Great people. Great service. Great rates."
We responded:
"Grace, thank you for taking the time for a review! We appreciate it!...Jeff."
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Bruce Rous

April 22, 2021

5  out of  5
rating by Bruce Rous
"This group has handled my insurance in two states - home, auto, motorcycle, renters. Excellent customer service. Highly recommended."
We responded:
"Bruce, thank you very much for the great review! Taking the time to share your experience is much appreciated!....Jeff."
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Paulette Ross

November 3, 2020

5  out of  5
rating by Paulette Ross
"They are always friendly to me.....treat me like family and take good care of me"
We responded:
"Paulette, thank you very much for your review and for being such a long-term customer!....Jeff."
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Hanging with Jake and Lisa

October 29, 2020

5  out of  5
rating by Hanging with Jake and Lisa
"He was very knowledgable and helpful."
We responded:
"Thank you for taking the time to share your experience!...Jeff."
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Arica Clark

October 22, 2020

4  out of  5
rating by Arica Clark
"Nice girls"
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Darla Adkins

August 31, 2020

3  out of  5
rating by Darla Adkins
"They are rude and do not listen to what they are told"
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Jarrod Heaberlin

February 23, 2020

4  out of  5
rating by Jarrod Heaberlin
"The agents here, were vary nice and willing to help no matter what your problem or question is."
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Tim Conley

October 9, 2019

5  out of  5
rating by Tim Conley
"Very caring staff. Jeff does a great job taking care of us."
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Robert Spangler

December 8, 2018

5  out of  5
rating by Robert Spangler
"Great people to deal with. Knowegable,senceible and very polite office personnel."
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Jesse Walker

April 27, 2018

5  out of  5
rating by Jesse Walker
"The only time I’ve needed to use my insurance Jeff was right there making it a simple process to get my car back on the road. 6 years later I’m still a loyal customer."